Frequently Asked Questions

No. Smarthaus is the home division of Maple Technologies Security Systems LLC, a SIRA-licensed Dubai company operating since YEAR. Same team, same licence, same accountability.

Founding year unconfirmed. Do not invent one.

Maple Technologies works across commercial and residential security. Smarthaus is the part of the business built specifically for villas, with its own packages, documentation and care plans.

It's a fair question, and the reason we're clear about who we are. Smarthaus isn't a startup with one product. It's a division of a licensed Dubai company with an established security business behind it. Your system is also documented at handover, so any competent integrator could take it over.

Yes. Maple Technologies holds an active SIRA licence, which is required in Dubai for security installation, and our technicians carry SIRA cards.

Across Dubai.

Small and deliberately so. Every job is run by people who've been in the business for years, not passed to whoever is free.

With a site assessment. A technician and a technical salesperson spend about 90 minutes in your home, check what you already have, and send a fixed, itemised proposal within 48 hours.

AED 1,500, credited in full against any installation. A proper assessment takes two people and half a day including the write-up. Charging for it means you get a real technical survey rather than a salesperson's guess, and it's free the moment you go ahead.

Fee pending Sunil's approval.

No. If you decide not to proceed, you keep the report and owe nothing further.

Usually within a few days. Tell us your community when you get in touch.

No. Every villa is different, and a price given without seeing your cabling and layout is a number we'd have to change later. We'd rather be accurate once.

Within 48 hours of the visit.

Most villas land between AED 18,000 and AED 60,000 depending on how much of the house is covered. The packages page sets out what sits in each range.

Price range unconfirmed, awaiting final package pricing.

A four-bedroom villa with existing cabling costs far less than a larger home needing new runs. The assessment is what turns the range into a number.

Yes. Your proposal is itemised line by line: every device, every hour of work. If something changes mid-job, we agree it with you in writing before we do it.

Equipment, installation, setup, a training session, documentation of what was installed, 12 months of hardware warranty, and your first year of Standard Care.

Confirm against final package pricing.

Part on order, the balance on completion. The exact split is in your proposal.

Payment terms to be confirmed with Sunil.

We choose professional-grade equipment to suit each home, and every choice is named and explained in your proposal. We don't install consumer kit bought off a marketplace.

No. We plan systems so devices can be added or replaced later without starting again.

Yes. Cameras, doors, audio and home controls run from one place.

The parts that matter locally keep working. Locks, switches and panels don't depend on the connection. Remote access and phone alerts need internet, as they would with any system.

The network cabinet can be fitted with backup power so the core system stays up. It's included in some packages and available in all of them.

Software updates are part of your care plan. Hardware lasts several years, and because the system isn't closed, you can replace one piece rather than the whole thing.

No. Most of our work is in homes people are living in. Some features need new cabling, and we'll tell you exactly which ones before you commit.

Usually. At the assessment we check your cameras, intercom and network and keep whatever is sound.

Considerably. We already know your setup, which means less discovery and less disruption. Tell us at enquiry and we'll route you to the right person.

We take over other companies' systems regularly. The honest answer is that it depends on what was installed and how well it was documented. The assessment is where we find out.

Some work needs drilling and chasing. We tell you where, before we start, and we make good afterwards. Anything that would mean significant work gets flagged at the proposal stage, not on the day.

Two to three days for a smaller system, four to five for a full villa. Larger projects are scoped individually.

Yes, during working hours. We agree the schedule with you in advance and work room by room rather than opening up the whole house at once.

We set the system up with you, train everyone who'll use it including staff, and leave a full record of what was installed and where.

That's the test we set ourselves. Anything that needs an expert to operate isn't finished. The handover session covers everyone in the house, not just whoever bought it.

You call one number. On Standard Care we respond the next business day. On Premium Care, within 4 hours, seven days a week.

Premium Care response window to be confirmed with Sunil.

12 months on hardware. Manufacturer warranties on some equipment run longer and we pass those through.

Your first year of Standard Care is included. After that it's your choice, though systems that go unmaintained are the ones that generate the call-outs.

Yes, and it's planned for. Most clients start with part of the house and extend.

Because they don't want strangers looking at their front door. We don't photograph finished homes, publish addresses or share plans. If you want to see a system working, we'll show you in person.

You. Footage is recorded to equipment in your home. We don't access it unless you ask us to for a support issue.

We keep what we need to do the work and support you afterwards, and we don't sell or pass on client details.

Yes. Brief us once and we'll update your PM at agreed milestones, hand over full documentation, and never contact your client without you.

All three commitments to be confirmed with Sunil before publishing.

Yes. We'd rather be in the conversation early, while cabling routes are still decisions rather than problems.

Only if you want it to. We're comfortable working as a named sub-contractor or in the background.